Logistics & Supply Chain
Logistics Dispatch Hub
Streamlined real-time dispatch assignment, driver GPS webhooks, and automatic customer WhatsApp notifications.
45 min
Avg Dispatch Time Saved
92%
First-Time Delivery Rate
30%
Coordination Overhead Reclaimed
System Architecture Blueprint
Operational Challenge
B2B distribution houses experience high driver dispatch latency. Shipping leads manually copy dispatch details to email, while client tracking requests flood team lines, driving coordination friction and delay.
Legacy Workflow
Dispatches are handwritten on logistics lists and assigned over phone calls. Clients call support representatives to check dispatch details, resulting in support queue bottlenecks and duplicate tasks.
The Solution
Engineered a central Logistics Dispatch Hub. Geofencing APIs assign drivers automatically based on pickup locations, and live webhooks update clients via automated WhatsApp notifications.
Deployment & Implementation
Mapped regional geofences, set up driver location coordinates, and integrated WhatsApp business APIs. Rolled out in a 4-week structured testing cycle to ensure webhook reliability.
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